Pursuant to Article 14 of Regulation (EU) No. 524/2013, the European Commission provides a platform for Online Dispute Resolution (ODR). This platform serves as an out-of-court resource for resolving disputes arising from online sales or service contracts between a consumer and a trader.

If you have a complaint regarding a purchase made on our website and wish to settle the matter without going to court, you can access the official EU ODR platform via the following link:

https://ec.europa.eu/consumers/odr/

Please note that our contact email address for any initial inquiries or disputes is: office@cellevie.ro